Shipping & Delivery Policy

At Worddrobe, we take care to prepare your jewellery so it is ready to become part of a meaningful moment.

Order Processing

Personalised jewellery is prepared according to the customisation details provided at checkout. Please allow time for your order to be prepared before dispatch.

Estimated Delivery Time

Our estimated delivery time is 5–7 working days, subject to your location, order processing, and courier availability. If a different timeline applies to your product, please refer to the information displayed on its product page.

Working days exclude Sundays and public holidays.

Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided at checkout, where available.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Delays

Unexpected circumstances, courier disruptions, weather conditions, or remote delivery locations may occasionally affect delivery timelines.

Incorrect Address or Contact Details

Please check your shipping address, phone number, and other details carefully before placing your order. Incorrect details may cause delivery delays.

For assistance with a shipment, contact us at [Your customer support email] and include your order number.

Thank you for shopping with Worddrobe.