Returns, Refunds & Replacement Policy

At Worddrobe, we want you to love the jewellery you receive. We take care to prepare and check orders before dispatch.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at [Your customer support email].

Include your order number, a description of the issue, and clear photographs or an unboxing video if available. Our team will review the details and guide you through the next steps.

Personalised Products

Since personalised jewellery is made according to the customisation details submitted by the customer, we generally cannot accept returns or exchanges for a change of mind or an incorrect personalisation detail entered by the customer.

This does not affect your rights where a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.

Replacement Process

If a product qualifies for replacement, our team will explain the process and any required steps. Please contact us promptly after receiving the order so we can assess the issue.

Refunds

Where a refund is applicable, it will be processed according to the circumstances of the order and applicable law. Processing and bank credit times may vary.

Need Help?

Email: [Your customer support email]

Please mention your order number in your message so we can assist you.

At Worddrobe, your trust matters to us, and we aim to resolve genuine order issues fairly and transparently.