Frequently Asked Questions

1. What makes Worddrobe jewellery special?

Worddrobe creates personalised jewellery designed to celebrate names, messages, memories, and meaningful connections. Each piece offers a thoughtful way to express yourself or surprise someone special.

2. How do I personalise my jewellery?

Select your preferred product and enter the requested personalisation details in the designated field on the product page. Please double-check all spellings and details before placing your order.

3. Can I change my personalisation after placing an order?

Personalised orders may enter preparation soon after purchase. Please contact our customer support team as quickly as possible if you need to request a change. Changes cannot be guaranteed once preparation has started.

4. How long will my order take to arrive?

Our estimated delivery time is 5–7 working days, subject to processing and courier availability. Please check the product page for any product-specific delivery information.

5. Can I gift Worddrobe jewellery?

Absolutely! Personalised jewellery makes a thoughtful gift for birthdays, anniversaries, celebrations, and everyday surprises. Choose a piece that reflects the recipient's name, story, or personality.

6. What if my product arrives damaged or defective?

Please contact our support team with your order number and clear photographs of the issue. We will review your concern and explain the appropriate next steps.

7. Can I return personalised jewellery?

Personalised products generally cannot be returned for a change of mind or customer-entered personalisation errors. However, damaged, defective, or incorrectly supplied products will be handled according to our policy and applicable consumer law.

8. How can I contact Worddrobe?

For order updates, product questions, and other assistance, email us at [Your customer support email]. Please include your order number when contacting us about an existing purchase.