Shipping, Order Tracking & Delivery
What is WordDrobe’s Shipping Policy?
Due to customised Nature of the product, we start manufacturing as soon you placed order from scratch and we need time to do produce a beautiful product for you. The estimated delivery time is 8-12 Business days from the date of purchase depending upon the location of the delivery.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, inform us at info@word-drobe.com
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.
If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs.60 will be levied on all orders, irrespective of order value.
For all the purchases of ₹500* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹40 will be applicable to all orders under ₹500. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is WordDrobe Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.60 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
How do I check the status of my order?
Please tap on “My Orders” section under My Account on the Website to check your order status.
How are orders placed on Worddrobe delivered to me?
All orders placed on Word-Drobe are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, ShadowFax, XpressBees, Speed Post etc.
Does Aellure deliver products outside India?
No. At this point, Word-Drobe delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.