Returns
What is Worddobes’s Return Policy? How does it work?
word-drobe.com provides hassle free returns on all products except customised products. We only ask that you don’t use the product and preserve its original condition, tags, and packaging.
NOTE : No return & Refund is available in Customised Products. Free replacement is available only in case of fault/defective product.
There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don’t offer a pick up at your location, you shall have to ship the product at your end. In such cases, we will credit the shipping costs into your Everstylish account in the form of store credits which you can use at any time, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. Store Credits will be processed after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of receipt of a defective item, you will only be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
In case of orders where payment has been made through cash on delivery, only store credits will be provided. No refunds can be processed in such cases.
Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. The maximum amount for courier charges to be reimbursed is Rs.80. For all returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
In each case, to return your product, you need to call the customer support or write to us within 72 hours of the delivery. you’d like to return your products, you can contact our customer care at 0000-0000 or email us at info@word-drobe.com. You can also contact us through the ‘Contact us’ page (in the bottom menu). No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.